Refund policy

Refund & Return Policy

At HunaJewelry, customer satisfaction is our top priority. While we hope you are pleased with your purchase, we understand that circumstances may arise where a return or refund is necessary. Our refund and return policy aims to ensure a smooth and convenient process for our customers.

Return Policy

We offer a 30-day return window, allowing customers to request a return within 30 days of receiving their item.

Eligibility

To qualify for a return, the following conditions must be met:

• Condition: The item must be in the same condition as when it was received—unused, unworn, with all original tags attached, and in its original packaging.
• Documentation: A receipt or proof of purchase is required.

Return Process

To initiate a return, please contact us at info@hunajewelry.com. We will provide a return shipping label and instructions on how to send the item back. Returns sent without prior authorization will not be accepted.

For any questions related to returns, please reach out to us at info@hunajewelry.com.

Damaged or Defective Items

We kindly request that you inspect your order promptly upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately. We will address the issue and provide an appropriate resolution.

Exchange Policy

For exchanges, the fastest way to obtain the desired item is to return the original item and place a new order for the replacement once the return has been accepted.

Restocking Fee

HunaJewelry does not apply any restocking fees for returns.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason, without providing a justification. The returned items must still meet the return conditions, including being unused, unworn, with original tags, and in their original packaging. Proof of purchase is required.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If the return is approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@hunajewelry.com.

Return Guidelines

• Return Window: Returns must be initiated within 30 days of the original purchase.
• Product Condition: Items should be in new condition (unused, unwashed, and in original packaging).
• Return Shipping: Customers are responsible for return shipping costs. Please note that returns are to be sent back to our warehouse in China.
• Processing Time: Refunds are typically processed within 10 business days after receiving the returned item.

Our goal is to ensure that every customer is fully satisfied with their HunaJewelry experience. Should you have any questions or concerns regarding our return policy, please do not hesitate to reach out to us for assistance.

CONTACT INFORMATION:

Customer service: Monday - Friday: 09:00 AM - 05:00 PM